When you consider a property management company to handle your needs, be sure to give serious thought to one of the most essential aspects—tenant relations. Remember, tenants are a valuable asset. A satisfied tenant is your best advertisement as well as your key source of revenue. If you don’t give them the attention they deserve, they can, at best go away. At worst, well, you probably have a pretty good idea of how that can turn out.
A Job Description
Your property manager has a lot of responsibility, and handling that responsibility is as much art as science. The main function is ensuring your investment remains in tip-top shape, managing preventative, predictive, and routine maintenance. Let’s not overlook handling paperwork, there are many critical jobs included. That’s the science part.
One of the most important responsibilities your proper manager has, however, is acting as your number one point of contact with your tenants. They speak for you, and the impression they give is an impression of you. Communication skills and the ability to foster an open and professional business relationship is a must. That’s the art, and it’s a 24/7 job.
Juggling Tenants and Property
In other words, you need to be sure to give as much attention to how well your property manager takes care of your tenants as you do to how they handle the technical aspects of running your property.
At Katchen Company, we give tenant relations the undivided attention it deserves. Our aggressive tenant retention program ensures that you get the most out of the money you spend to attract and retain customers. That’s important since the average commercial rental lease is just five years. That leaves up to 20% of your property up for renewal at any given time. Since empty space means revenue you are foregoing, that could leave you vulnerable. Our number one priority is providing top quality tenant contact, excellent service, and great value.
How We Manage to Manage
The management company you hire must be dedicated to providing personal and high-quality customer care. It begins at the first point of contact, when potential tenants are looking at your property for the very first time to the day to day contact that becomes a part of renting space. While your tenants may come to take that service for granted, they are sure to remember when they are dissatisfied. When their lease comes up for renewal how satisfied they are, is likely to be the deciding factor in whether they plan to renew or not.
When you engage with Katchen you are proactively doing everything you can to protect your property. The relationship will help maintain your income stream and reputation, and provide your tenant a healthy win-win association. In the end, all parties will get the benefits they need and deserve. That makes for superior value for all parties involved.
